FAQ

Find answers to all of your
questions here

Who can play this game?

Live escape rooms appeal to all. Teams can be made of friends, family, work colleagues etc. A fantastic form of team building for a corporate event or a great warm up for a birthday/stag/hen party.

When should I arrive and how long will the experience last?

The whole experience will last around 80 to 90 minutes. You will spend up to 60 minutes in the room (the maximum given time), however, a short briefing will be made before the game and we would love if, after your escape, you could share your experience with us while we take your photo and answer any of your questions!

Is it safe? What if someone is claustrophobic?

Yes, absolutely. All of our rooms are monitored by our staff and have been designed to be a fun, challenging experience. Our rooms are fairly spacious, players are monitored on CCTV for any issues and there is an emergency button located in each room so if, for whatever reason, you want to leave the room, you can at any time.

Once I've made a booking do I need to print my confirmation out?

No! Please just confirm the details on your booking email are correct and then that’s all you need to do!

Accessibility and special requirements

Unfortunately our current location does not support wheelchair access and some rooms do require a small amount of physical activity. For further information, please feel free to contact us.

Background music and sound effects are used within our rooms. However, the majority can be solved without hearing the audio. Levels of lighting may also differ within the rooms. We do our best to cater for any special requirements. Please visit our enquiries page if you have any other questions.

Can I cancel or reschedule once booked?

Breakout Rooms is a live event however subject to availability bookings can be rescheduled for an admin fee of £15. Late arrivals of over 15 minutes are treated as a no-show and no refund will be offered under these circumstances. Refunds are only issued at the discretion of Breakout Rooms management. To change a booking please reply to your booking confirmation email with your request. Please note that no changes can be made over the phone.

When are you open?

We’re open 7 days a week, 2pm – 11pm Mon – Fri and 11am – 11pm Sat – Sun.

Where are you located? Is there any parking?

We are on the High St, a few doors down from M&S and Bill’s Restaurant. There is plenty of car parks surrounding the shopping center which is a short walking distance from us. There is also great public transport access and we are within a few minutes walk from Watford Junction station.

Terms and conditions

Our full terms and conditions can be read here.